FAQs

 

1. How can I contact you?

You can reach us via email at clutchrehabofficial@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from our warehouse located in the United States. We ensure that all orders are processed and dispatched promptly.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What conditions must my product meet for a return?

To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you if your refund is approved. If approved, the refund will be processed to your original payment method within 10 business days.

6. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Additionally, sale items and gift cards are non-returnable.

7. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately at clutchrehabofficial@gmail.com so we can evaluate the issue and provide a solution.

8. Can I exchange my product for a different one?

The fastest way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase for the new item.

9. Do you ship internationally?

Yes, we offer international shipping. Please note that shipping times and costs may vary based on the destination.

10. Is there a cooling-off period for EU customers?

Yes, if you are located in the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in its original condition.